FAQ
Your Moving Questions, Answered
What should I do the night before my move?
Finish packing any remaining boxes, disassemble furniture you want us to handle, and clear a path from each room to the front door. Set aside anything you plan to take in your own vehicle so it doesn’t get loaded by mistake.
How do you protect floors and walls during a move?
Our crews use floor runners, door frame pads, and protective covers at both the pickup and delivery locations. We take extra care in tight hallways, on staircases, and around corners where damage is most likely to happen.
Can I leave clothes and items inside dresser drawers?
Lightweight clothing can usually stay in drawers for local moves as long as the dresser isn’t too heavy to lift safely. We’ll let you know on arrival if any drawers need to be emptied before loading.
Do you offer moving help on weekends and holidays?
Yes. We operate seven days a week including most major holidays. Weekend and holiday slots fill up quickly, so we recommend booking those dates as early as possible.
How long does a typical local move take?
A one-bedroom apartment usually takes two to three hours. A three-bedroom house typically runs four to six hours depending on the volume, access at both locations, and how much packing assistance is involved.
Can I pack my own boxes and still use your moving crew?
Absolutely. Many customers handle their own packing and just need a crew for loading, transport, and unloading. Let us know ahead of time so we can plan the right crew size for the job.
What size truck will be used for my move?
We use 16 to 26-foot box trucks depending on the volume of your move. Your coordinator will confirm the appropriate truck size based on your inventory when you call for an estimate.
Do you move items into storage units?
Yes. If you need belongings delivered to a storage facility instead of a home or office, we can accommodate that. Just provide the unit address and access instructions when you book.
What if my new home isn't ready when the movers arrive?
Let us know as soon as possible if your timeline changes. Depending on availability, we may be able to hold your items in the truck for a short period or arrange temporary storage while you wait for access.
Can you move just a few large items rather than an entire household?
Yes. We handle partial moves, single-item deliveries, and labor-only jobs. Whether it’s a sectional sofa, a treadmill, or a handful of large pieces, we can send a crew sized appropriately for the task.
Do your movers wear shoe covers inside the home?
Yes. We bring shoe covers and use them at both locations to keep floors clean. In wet or snowy weather — common in Eau Claire — our crews take extra precautions at every entrance.
How do you handle moves to or from apartment buildings with strict move-in rules?
We work within building requirements including elevator reservations, loading dock scheduling, and time restrictions. Let us know the building’s policies when you book and we’ll coordinate accordingly.
Is tip expected for the moving crew?
Tipping is entirely optional and never required. If the crew did a great job and you’d like to show appreciation, it’s always welcome — but a positive review or referral means just as much to us.
Can I add packing services after I've already booked?
Yes. You can add full or partial packing services at any point before moving day as long as supplies and crew time can be arranged. Contact your coordinator as early as possible to confirm availability.
What payment methods do you accept?
We accept all major credit and debit cards, cash, and bank transfers. Payment is collected at the end of the job once the move is complete and you’re satisfied with the work.
Do you provide a written confirmation after booking?
Yes. Once your move is scheduled, you’ll receive a written confirmation by email that outlines the date, crew size, estimated timing, and rate. Review it carefully and reach out if anything needs to be adjusted.