Last updated: 09.04.2026
These Terms and Conditions (“Terms”) apply to your access and use of the website https://nowhoopsmoving.com (the “Site”) and the moving and related services (the “Services”) offered by No Whoops Moving (“we”, “us”, or “our”). Using the Site or engaging with our Services means you accept and agree to be bound by these Terms in full.
1. Use of the Site
To use the Site and Services, you must be at least 18 years old and legally capable of entering into enforceable agreements.
You agree to submit accurate, current, and complete information whenever you request a quote, schedule a booking, or fill out any form on our Site. You are solely responsible for the confidentiality of any account credentials and for all actions taken under your name or contact details.
We reserve the right to decline service, revoke access, or cancel any booking at our discretion if we have reason to believe these Terms have been violated or the Site and Services are being misused.
2. Quotes, Estimates, and Bookings
All quotes and estimates issued by No Whoops Moving are based solely on the details you provide, including your inventory, property access, distance, and any specific requirements you communicate.
Estimates are not guaranteed and may be revised if the actual conditions of the move differ materially from what was described. The amount charged will reflect the services actually performed.
Some bookings may require a deposit or advance payment authorization. Full payment terms, cancellation conditions, and any other applicable policies will be outlined in your booking confirmation or a separate written agreement. Please review all documents carefully and notify us immediately if any details appear incorrect or need to be updated.
3. Customer Responsibilities
As a customer, you agree to:
- Have your belongings properly packed and ready for transport on the scheduled date, unless packing services have been expressly included in your booking.
- Provide clear, safe, and unobstructed access to both the pickup and delivery locations, including elevators, parking areas, stairwells, and any necessary building approvals or permits.
- Inform us in advance of any items that are fragile, particularly valuable, oversized, or require special handling procedures.
- Follow all relevant laws, local regulations, and building rules that apply to your move.
- Confirm that you own the items being moved or hold valid legal authority from the owner to arrange their transportation.
4. Exclusions and Prohibited Items
We retain the right to refuse transport of certain categories of items, including but not limited to:
- Hazardous, flammable, explosive, or chemically dangerous materials
- Illegal substances or any items prohibited under applicable law
- Perishable goods, live animals, or plants, unless explicitly agreed upon in writing prior to the move
If prohibited items are included in your shipment without our prior knowledge, you will bear full responsibility for any resulting damages, regulatory fines, or penalties incurred.
5. Payment Terms
Payment obligations are defined in your estimate or booking confirmation. Unless a separate written arrangement has been made, a deposit is generally collected before the move begins, with the remaining balance due once the Services are complete.
Additional charges may apply for services or circumstances outside the scope of the original estimate — including extra labor, additional stops, extended waiting periods, long carries, stair carries, or significant changes to the item inventory.
Overdue payments may be subject to late fees. To the extent permitted by applicable law, we reserve the right to withhold the release of your belongings until all outstanding amounts have been paid in full.
6. Cancellations and Rescheduling
All cancellations and rescheduling requests are governed by the notice requirements and applicable fees stated in your estimate, confirmation, or our cancellation policy in effect at the time of booking.
Cancellations or changes made with insufficient notice may result in partial or full forfeiture of any deposit paid, along with additional charges to offset costs already incurred on our end.
In cases where we must cancel or reschedule due to circumstances outside our reasonable control — such as severe weather, unsafe working conditions, or equipment failure — we will notify you as promptly as possible and work with you to arrange an appropriate alternative.
7. Liability for Loss or Damage
Our liability for any loss of or damage to your goods is limited to the extent permitted by applicable law and by the specific terms outlined in your estimate or bill of lading.
You are required to inspect all items at the time of delivery and note any visible damage on the delivery documentation before signing. Claims for damage that was not immediately visible must be submitted to us in writing within the timeframe specified in your delivery paperwork.
The extent of our liability may vary depending on the valuation option selected at the time of booking. Enhanced protection plans may be available for an additional fee. We are not responsible for damage resulting from events beyond our reasonable control, including natural disasters, extreme weather conditions, or pre-existing defects in your items.
8. Limitation of Liability
To the fullest extent permitted under applicable law:
- We are not liable for any indirect, incidental, consequential, special, or punitive damages of any kind, including but not limited to lost revenue, lost data, or lost business opportunities.
- Our total liability under these Terms or in connection with any specific Service shall not exceed the total amount you actually paid to No Whoops Moving for the move or service from which the claim originates.
Nothing in these Terms is intended to limit or exclude liability where doing so would be unlawful under applicable law.
9. Intellectual Property
All content published on https://nowhoopsmoving.com — including but not limited to written text, graphics, logos, images, and software — is owned by No Whoops Moving or its respective licensors and is protected under applicable intellectual property laws. Reproducing, copying, modifying, distributing, or creating derivative works from any portion of the Site without our prior written approval is strictly prohibited.
10. Privacy
Your use of the Site and Services is also subject to our Privacy Policy, which is incorporated into these Terms by reference. By using https://nowhoopsmoving.com, you confirm that you have read and understood our Privacy Policy and agree to its terms.
11. Governing Law and Dispute Resolution
These Terms are governed by and interpreted in accordance with the laws of the state where No Whoops Moving maintains its primary place of business, without application of any conflict of laws rules.
If a dispute arises in connection with these Terms or our Services, we ask that you first attempt to resolve it informally by reaching out to us at [email protected] or . Should informal resolution prove unsuccessful, the dispute shall be submitted exclusively to the state or federal courts in our primary operating jurisdiction, and you hereby consent to personal jurisdiction and venue in those courts.
12. Changes to These Terms
We may update these Terms periodically as our practices evolve or as legal requirements change. Revised versions will be published on https://nowhoopsmoving.com with an updated “Last updated” date. Continued use of the Site or Services following any such changes will be treated as your acceptance of the updated Terms.
13. Contact Information
For any questions or concerns regarding these Terms, please reach out to us through one of the following:
Via the contact form on https://nowhoopsmoving.com
By email: [email protected]